Support Technician II

Nucentric Solutions • Charlotte, NC

2d

About The Position

If you like a challenge and are looking for a job where you will get exposure to a variety of advanced technologies and learn fast---this is a great job for you. This role is NOT limited to desktop support. Rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn. The Support Technician II (ST2) will deliver Level 2 remote and on-site technical support to our clients. The ST2 will work closely with the Level 1 Support & Systems Engineering team to make sure that client requests are resolved in a timely manner and clients are kept informed of progress and status of their requests. ST2 will use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services. The ST2 will also assist the SE team with pre-staging hardware. ST2 will perform deployments and work with our professional services team to assist on core infrastructure projects, desktop migrations, wireless installs, etc.

Requirements

• Strong proficiency in supporting Windows desktop OS’s
• Intermediate knowledge of small business networking concepts is required (Active Directory, VPN’s, firewall, routers, TCP/IP, etc)

Nice To Haves

• Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc.)
• Previous experience supporting desktop pc users in a Help Desk role is preferred.
• Previous hands-on experience with desktop migrations is preferred.

Responsibilities

• Deliver Level 2 remote and on-site technical support to our clients.
• Work closely with the Level 1 Support & Systems Engineering team.
• Use Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management in delivery of managed services.
• Assist the SE team with pre-staging hardware.
• Perform deployments and work with our professional services team to assist on core infrastructure projects, desktop migrations, wireless installs, etc.

Benefits

• Employer paid health insurance
• Retirement plan with employer matching contributions
• Long and short-term disability
• 24/7 Telehealth
• Life Insurance
• Cell phone & car allowance
• Paid holidays
• PTO (Vacation/Sick Leave)
• Quarterly performance-based team bonuses
• Training benefit - allotted training time given during work week, qualified certs paid for

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed