Support Technician II, ARO

Batteries Plus • Hartland, WI

12d

About The Position

The ARO Support Technician II helps power our stores' success by delivering advanced technical support for device repair and key fob programming. You'll be the go-to expert for troubleshooting, remote guidance, and hands-on repair assistance, all while helping create training materials that make our repair network stronger and more efficient.

Requirements

• High school diploma or equivalent preferred.
• 1+ year of experience in technical repair, electronics, or customer service preferred.
• Strong technical aptitude with proven troubleshooting and diagnostic skills.
• Excellent communication, organization, and documentation abilities.
• Proficiency with Google Workspace and basic computer applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented problem solver with a passion for helping others succeed.

Responsibilities

• Provide remote support via phone and live video to assist store associates with complex repair or programming issues.
• Troubleshoot advanced device and key fob problems using research tools and collaboration with other technical experts.
• Maintain detailed service logs, ensuring accurate issue tracking and resolution documentation.
• Assist with developing repair training materials, guides, and video content.
• Participate in device repair training and occasional hands-on repair projects.
• Serve as a backup for call center inquiries related to cutting, programming, or troubleshooting.
• Collaborate with Inventory Specialists, Repair Technicians, and other teams to resolve technical issues efficiently.

Benefits

• Join a company that powers people's lives every day.
• Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED