Support Tech Tier I (OKC/FT) Non-Safety Sensitive

Mathis Home•Oklahoma City, OK

3d•Onsite

About The Position

This role is located on-site in Oklahoma City! EXAMPLES OF WORK PERFORMED FOR SUPPORT TECH TIER 1: Answer staff calls and assists with questions in person and via phone on all company supported applications Troubleshoot basic computer problems Determine source of computer problems Advise staff on appropriate action Serve as liaison between staff and Tier 2 teammates to resolve issues Provide recommendations on company application and hardware purchases Document resolutions for future reference Examples could include; Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix. Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware Perform any other duties as directed by management Perks that come with the job as Support Tech Tier 1: Fun work environment! Benefits Package: Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program Paid Vacation Employee Discounts 10% Gym onsite EMPLOYMENT STANDARDS FOR SUPPORT TECH TIER 1: Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred. Experience with hardware and software installation in a PC environment. General knowledge of new technologies and business software. Knowledge of windows desktop products and of setting up new users in active directory. Ability to administer user email accounts and support networked printers and multi- function printing devices; working knowledge of PC components. Ability to manage multiple projects, activities, and tasks simultaneously. Facilitation and change management skills. Highly developed verbal and written communications. Ability to learn and comprehend new technologies with minimal management. Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members. Positive attitude when working with customers. Knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 45 lbs occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Requirements

Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred.
Experience with hardware and software installation in a PC environment.
General knowledge of new technologies and business software.
Knowledge of windows desktop products and of setting up new users in active directory.
Ability to administer user email accounts and support networked printers and multi- function printing devices; working knowledge of PC components.
Ability to manage multiple projects, activities, and tasks simultaneously.
Facilitation and change management skills.
Highly developed verbal and written communications.
Ability to learn and comprehend new technologies with minimal management.
Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members.
Positive attitude when working with customers.
Knowledge of employment and merchandise handling procedures.
Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Lifting up to 45 lbs occasionally.

Responsibilities

Answer staff calls and assists with questions in person and via phone on all company supported applications
Troubleshoot basic computer problems
Determine source of computer problems
Advise staff on appropriate action
Serve as liaison between staff and Tier 2 teammates to resolve issues
Provide recommendations on company application and hardware purchases
Document resolutions for future reference
Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix.
Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware
Perform any other duties as directed by management