Support Tech II - 1st shift

SanMar Employee Board • Shakopee, MN

8h

About The Position

The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center.

Requirements

• 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training
• Experience troubleshooting PC hardware and software issues.
• Ability to provide excellent customer service and maintain a positive, supportive attitude towards the company, job, customers, and co-workers.
• Must create a high level of user satisfaction through accurate and timely follow up, strong technical skills, good customer communication, and relationship building.
• Excellent verbal and written communication skills
• Excellent organization skills: demonstrating the ability to multi-task and prioritize daily responsibilities.
• Ability to work well under pressure
• Ability to complete tasks in a thorough and timely manner
• Ability to thrive in a dynamic, constantly changing environment
• Ability and energy to work on multiple concurrent projects and switch focus as necessary
• Ability to work efficiently with minimal supervision.
• Proficient knowledge of: Microsoft Windows OS, Mac OS X, and Microsoft Office Suite; PC and Apple devices and peripherals; Microsoft Windows and Microsoft Office; basic networking and connectivity; basic computer security practices; Android OS
• Ability to quickly diagnose and fix problems.
• Ability to follow through and document issues as well as resolutions.
• Occasional after-hours and weekend work may be required

Nice To Haves

• IT certifications (A+, Net+, CCENT, Microsoft certs) preferred

Responsibilities

• Answer incoming calls/emails for IT-related support.
• Consistently manage and prioritize job (ticket) requests in teams and personal queue.
• Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
• Perform desk-side support and IT equipment moves as necessary.
• Assist with meeting room AV setup and instruction.
• Provide assistance to staff and users in solving computer and warehouse technology problems.
• Provide installation and support of computer hardware and software (including peripheral devices such as printers).
• Train staff and users to work with computer systems and programs.
• Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
• Complete various project-related duties as assigned.
• Perform other duties as assigned.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed