Support Team Coordinator

Sedgwick

1d•$20 - $22

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Support Team Coordinator PRIMARY PURPOSE: To coordinate program functions and activities as directed by departmental management. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.

Requirements

High School diploma or GED required.
Two (2) years of related experience or equivalent combination of education and experience required to include one (1) year line-of-business (LOB) claims management experience.
Good knowledge of line-of-business claim policies, procedures and processes
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Excellent customer service skills
Problem solving skills
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Nice To Haves

Supervisory experience preferred.

Responsibilities

Coordinates equipment setup for new hires (phone, computer, etc.); special projects, and Information Services acceptance testing.
Coordinates caseload coverage for vacations, illness and leave of absence (LOA).
Monitors Company assignments and staffing issues.
Coordinates special projects ensuring compliance with benchmarks and deadlines.
Works closely with other departments ensuring client needs, incentives, and contractual requirements are being met.
Coordinates departmental training needs.
Reviews policy and procedural changes and addresses with staff.
Manages caseload for assigned clients following program guidelines.
Completes audits as required.
Provides tracking reports to upper management; maintains updated staffing lists and employer assignment applications.
Participates in meetings as requested by management.
Performs other duties as assigned.
Supports the organization's quality program(s).