Support Staff Specialist

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

12d•$20

About The Position

Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital. The primary responsibility of this role is to complete daily therapy scheduling by maintaining patient/ therapist schedules, completing associated documentation and communications. This may include, but not limited to, PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments and MD visits. Be proficient and assume “super user” status of Electronic Scheduling Software. Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs. Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedule for missed minutes Maintain departmental records and electronic filing systems on a timely basis. (Safety Data Sheets, Electronic Medical Records, etc.) Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management. Maintain required calibrations for designated rehabilitation equipment used with patients. Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials) Perform administrative tasks including, but not limited to: Sort and distribute departmental mail Manage all data entry as necessary and assigned Complete departmental copying Manage departmental phone lines as appropriate Schedule meeting rooms as requested and communicates changes as necessary. Access, navigate and interpret multiple reporting platforms, including, but not limited to internal website, electronic medical record (EMR), and data analytics and reporting. Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams. Perform other operational tasks as assigned. We’ll embrace all people by: T reating everyone with dignity and respect. O pening more doors to opportunity for others to succeed. G rowing talent and people. E nsuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. T aking action against discrimination. H onoring our differences and how we collaborate. E ducating staff, patients and the communities we care for. Restoring hope and freedom, together. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Requirements

High School diploma or equivalent.
Excellent telephone and customer service skills
Excellent problem solving/critical thinking skills
Excellent organizational skills

Nice To Haves

Associate’s degree
Knowledge of clinical rehabilitation.
Minimum of 1-year previous health care experience.
Knowledge of medical terminology.
Knowledge of insurance authorization/reimbursement guidelines for rehabilitation

Responsibilities

Complete daily therapy scheduling by maintaining patient/ therapist schedules, completing associated documentation and communications.
Be proficient and assume “super user” status of Electronic Scheduling Software.
Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedule for missed minutes
Maintain departmental records and electronic filing systems on a timely basis. (Safety Data Sheets, Electronic Medical Records, etc.)
Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management.
Maintain required calibrations for designated rehabilitation equipment used with patients.
Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials)
Sort and distribute departmental mail
Manage all data entry as necessary and assigned
Complete departmental copying
Manage departmental phone lines as appropriate
Schedule meeting rooms as requested and communicates changes as necessary.
Access, navigate and interpret multiple reporting platforms, including, but not limited to internal website, electronic medical record (EMR), and data analytics and reporting.
Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.
Perform other operational tasks as assigned.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.