Support Staff Specialist

Mary Free Bed Rehabilitation Hospital•Saginaw, MI

1d•$20 - $25•Onsite

About The Position

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital.

Requirements

High School diploma or equivalent.
Excellent telephone and customer service skills
Excellent problem solving/critical thinking skills
Excellent organizational skills

Nice To Haves

Associate’s degree
Knowledge of clinical rehabilitation.
Minimum of 1-year previous health care experience.
Knowledge of medical terminology.
Knowledge of insurance authorization/reimbursement guidelines for rehabilitation

Responsibilities

The primary responsibility of this role is to complete daily therapy scheduling by maintaining patient/ therapist schedules, completing associated documentation and communications. This may include, but not limited to, PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments and MD visits.
Be proficient and assume “super user” status of Electronic Scheduling Software.
Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs.
Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedule for missed minutes
Maintain departmental records and electronic filing systems on a timely basis. (Safety Data Sheets, Electronic Medical Records, etc.)
Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management.
Maintain required calibrations for designated rehabilitation equipment used with patients.
Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials)
Perform administrative tasks including, but not limited to: Sort and distribute departmental mail Manage all data entry as necessary and assigned Complete departmental copying Manage departmental phone lines as appropriate Schedule meeting rooms as requested and communicates changes as necessary.
Access, navigate and interpret multiple reporting platforms, including, but not limited to internal website, electronic medical record (EMR), and data analytics and reporting.
Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.
Perform other operational tasks as assigned.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.