Support Specialist | PACE Program

MIDLAND CARE CONNECTION INC • Topeka, KS

5d

About The Position

A PACE Support Specialist at Midland Care helps keep the PACE program running smoothly by coordinating schedules, appointments, and transportation for participants, maintaining accurate electronic records, supporting the interdisciplinary care team, assisting with home medical equipment orders, and helping with quality-improvement activities. The role ensures that daily operations flow efficiently so participants receive timely, well-organized care.

Responsibilities

• Maintains schedule information for clinical staff designated on the team.
• Schedules participant clinical appointments and coordinates appointments with transportation and clinical staff.
• Prepares correspondence for team as needed.
• Prepares faxes for various organizations to help facilitate the coordination of care; ie: pharmacies, coroners, DME providers, and/or other contracting providers involved in the care.
• Provides clerical support to clinical committees as assigned including agenda preparation, minutes, and notice of meetings.
• Documents interdisciplinary team meetings and other clinical documentation in the medical record as directed.
• Enters data for claims processing.
• Gathers data and generates reports specific to the team as directed.
• Provides reports, medication lists, or other patient pertinent data to the clinical team as requested.
• This may include but not limited to photocopying or printing documents for nursing facilities, third party payers, etc.
• Providing the clinical team with the appropriate information to facilitate the care to the client.
• Files all original paperwork in clinical charts, and thins the charts when necessary.
• Sends documents, satisfaction surveys, etc. by mail or facsimile as required.
• Checks documentation for completion of signatures, titles, dates and required fields. Assembles clinical documentation in “hard copy” charts and disassembles non-active patient charts.
• Answers the telephone as needed for back-up support to receptionist.
• Answers phone calls related to clients that are on the team and relays that information to the team.
• Provides support to the clinical staff regarding medical record issues including technology issues.
• Provides summaries of IDT meetings to the attending physicians.
• Assists the team with faxing, mailing, or assimilating information regarding applications for Medicaid or other services that may be identified as needed as part of the care being provided.
• Provide support to team members in the field.
• Facilitate the ordering and pick up of home medical equipment.
• Attends staff and departmental meetings as required.
• Serves as the recorder for performance improvement groups focusing on clinical issues.
• Understands and demonstrates compliance with Midland policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed