Title Support Specialist in office
About The Position
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This is an entry-level, in-office role where you’ll help keep real estate transactions moving and compliant. You’ll work with buyers, sellers, escrow partners, and internal teams to collect required information, answer questions, and make sure files stay on track for regulatory reporting. If you like being organized, talking to people, solving problems, and working in a fast-paced office environment, this role is a great way to start a career in escrow, title, or compliance. 100% in office role Monday–Friday 8:00 AM – 5:00 PM (1-hour lunch)
Requirements
- A positive attitude and willingness to learn
- Comfort talking on the phone and working with customers
- Strong reading comprehension and attention to detail
- Ability to stay calm and focused under deadlines
- Good time-management and follow-up skills
- A team-first mindset and strong work ethic
- Ability to work full-time in the office
Nice To Haves
- Customer service, call center, or office experience
- Interest in real estate, escrow, or compliance work
Responsibilities
- Talk with buyers, sellers, and outside escrow partners to collect required forms and contact information
- Check the FARR dashboard daily to make sure files are moving forward and not stuck due to missing info
- Follow up on missing details so reporting deadlines are met
- Answer questions from buyers and sellers about the FARR process
- Make outbound calls to sellers to confirm they know there’s an open escrow on their property
- Work closely with escrow officers, title officers, and assistants to gather FinCEN information
- Track updates and document progress in each file
- Stay organized, accurate, and on deadline in a busy environment
Benefits
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
- Our people are the foundation of First American’s success and that is the reason we put them first.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
