Support Specialist - PC Support, IS Core
About The Position
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. The Support Specialist's responsibilities will include endpoint support (laptop, desktop, mobile phone) for employees and customers at Expeditors' global headquarters. Candidate should have extensive experience imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users. Technicians are required to interact with approximately 1300 people at all levels within the company and must possess excellent customer service skills. This position requires an exceptional level of professionalism and customer service. The successful candidate must demonstrate the ability to communicate clearly, handle sensitive situations with discretion, and deliver a high-quality support experience tailored to executive needs. The successful candidate will be process oriented as well as customer focused and motivated by team success. They will have a keen eye for recognizing inefficiency and take the initiative to simplify and document processes for their users. The Support Specialist's role will primarily address incidents and requests from corporate users, in addition to handling escalated incidents within the team's queue. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Requirements
- Imaging, configuring, and supporting PC, laptop, phone, and peripheral hardware
- Extensive experience supporting Microsoft Windows 10 and above
- Installing, configuring, and supporting 3rd party software
- Troubleshooting network and connectivity issues
- Understanding of Active Directory and group policies
- Strong interpersonal skills and the ability to effectively communicate technical information to all audiences
- Proven ability to deliver exceptional customer service
Nice To Haves
- Strong skills with Intune
- Experience with OSD and App Deployments
- AV Conferencing Support
- Scripting/Automation
Responsibilities
- endpoint support (laptop, desktop, mobile phone) for employees and customers
- imaging, configuring, troubleshooting, and deploying desktop and laptop computers to corporate users
- interact with approximately 1300 people at all levels within the company
- address incidents and requests from corporate users
- handling escalated incidents within the team's queue
Benefits
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Support Activities for Transportation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
