Support Specialist - Mapping & Staking (GIS)

Nisc • Lake St Louis, MO

42d • Remote

About The Position

This opening on our Operationsâ team will support NISC'sâ Mapping & Stakingâ software products focused on NISC's GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

Requirements

• Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists.
• Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position.
• NISC's Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently.
• Minimum High School Diploma or equivalent required.

Nice To Haves

• If you have previous experience with presentations or public speaking, that's a plus!
• Experience in Geographic Information Systems strongly preferred.
• Degree in business or technical field preferred.

Responsibilities

• Assist members in all aspects of application support for NISC'sâ Mapping & Stakingâ products including troubleshooting, training, and research via phone, and email.
• Follow up on resolutions and serve as a liaison between our members and our software engineers
• Assist with software release processes and may be called upon to test the software or give feedback on the software design
• Communicate with development staff to convey customer feedback
• Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.
• Provide after-hours support via on-call phone support rotation
• Utilize your ArcGIS server/software skills
• Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED