Support Specialist - Mapping & Staking (GIS)
About The Position
Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior NISC software and Cooperative Industry experience. Applicants from outside the Industry and without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. We are unable to proceed forward in the process if these requirements are not met. This opening on our Operations team will support NISC’s Mapping & Staking software products focused on NISC’s GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
Requirements
- Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists.
- Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position.
- NISC’s Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently.
- Minimum High School Diploma or equivalent required.
Nice To Haves
- If you have previous experience with presentations or public speaking, that’s a plus!
- Experience in Geographic Information Systems strongly preferred.
- Degree in business or technical field preferred.
Responsibilities
- Assist members in all aspects of application support for NISC’s Mapping & Staking products including troubleshooting, training, and research via phone, and email.
- Follow up on resolutions and serve as a liaison between our members and our software engineers
- Assist with software release processes and may be called upon to test the software or give feedback on the software design
- Communicate with development staff to convey customer feedback
- Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.
- Provide after-hours support via on-call phone support rotation
- Utilize your ArcGIS server/software skills
- Leverage generative AI tolls & technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
