Support Specialist III, Training & Development

Boston Scientific • Quincy, MA

84d • $66,900 - $127,100 • Onsite

About The Position

As a Training and Development Specialist supporting our Quincy Customer Fulfillment Center, you will consult with leaders and teams to identify and implement solutions that drive individual, team, and organizational performance. You will play a key role in fostering a culture of continuous learning, operational excellence, and quality through training, development, and change management initiatives. This role works closely with site leadership, Human Resources, and subject matter experts to ensure training programs meet compliance standards and align with strategic business goals.

Requirements

• Minimum of 3 years' experience in training, learning and development or a related field
• Proven experience building, delivering, and evaluating training programs in a regulated environment
• Strong facilitation and communication skills, with the ability to engage audiences across multiple levels
• Experience using learning management systems and content development tools
• Ability to conduct needs assessments and analyze data to drive performance solutions
• Working knowledge of change management practices and principles
• Demonstrated ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience supporting training initiatives in a regulated industry (medical device, pharma, aerospace, etc.)
• Bachelor's degree in Organizational Development, Learning & Development, Human Resources, or a related discipline
• Familiarity with Quality Systems and compliance-based training tracking
• eLearning development experience using tools such as Articulate, Captivate, or similar

Responsibilities

• Provide administrative support for learning systems, WMS system access, training approvals, curriculum updates, and training tracking/reporting
• Maintain accurate training records, monitor on-the-job training, and ensure compliance with Quality System and regulatory requirements
• Deliver New Hire Onboarding and coordinate refresher training for existing employees; evaluate training effectiveness and apply improvements based on data and feedback
• Create training materials and recommend appropriate training resources to improve performance and ensure compliance for distribution and production employees
• Collaborate with Business Process Leads and managers to deliver training that supports operational changes and initiatives
• Conduct formal and informal needs assessments (e.g., surveys, focus groups) to identify root causes of performance challenges and recommend actionable solutions
• Lead change management efforts by developing communication plans and materials that support site-level initiatives
• Develop and manage eLearning content across multiple learning management systems (LMS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees