Support Solutions Engineer AMER - MSP

Nerdio

5h

About The Position

Join Nerdio’s fast-growing global technical team and play a key role in supporting customers across the U.S. This role offers an exciting opportunity to work in a cross-cultural environment.

Requirements

• 3+ years of experience in technical support or a related field.
• Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
• Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
• Experience with operating systems, such as Windows Server and Linux distributions.
• Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues
• Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
• Strong documentation skills to record and track support cases, solutions, and best practices.

Nice To Haves

• Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products.
• Knowledge of Active Directory, Group Policy, and identity management concepts.
• Experience with ticketing systems, such as JIRA or ServiceNow.
• Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications

Responsibilities

• Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
• Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
• Customer Support: Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
• Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
• Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
• Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
• Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.
• Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

Benefits

• Competitive Base and Incentive Plan
• Stock Options
• Health and Welfare Plans
• Life and Disability Plans
• Retirement Plan
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture
• Benefits for international employees, outside the US, vary by country.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed