Support Software Engineer - Robotic Systems

HavocAI • Boston, MA

3d • Remote

About The Position

We are seeking a Support Engineer to join our growing team and provide frontline technical support for mission-critical operations involving autonomous surface vessels. In this entry-level role, you will assist in diagnosing and resolving system issues, supporting remote deployments, and working directly with autonomy, hardware, and software teams to improve reliability. This is a high-impact, high-visibility position that requires strong communication, flexibility, and a proactive attitude.

Requirements

• Bachelor's degree in Robotics, Computer Science, or a related engineering discipline.
• Strong foundational knowledge of Linux systems and terminal-based workflows.
• Familiarity with ROS (preferably ROS2) and basic C++ programming skills.
• Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs).
• Experience using tools such as Balena, SSH, and Docker.
• Excellent written and verbal communication skills.
• Must be a U.S. Citizen and eligible to obtain a Secret Clearance.

Nice To Haves

• Hands-on experience with real-world robotic systems (e.g., drones, UGVs, or marine vehicles).
• Exposure to log management, monitoring tools, and observability stacks.
• Experience supporting field deployments or remote systems.
• Comfort working in fast-paced, mission-oriented environments with minimal supervision.

Responsibilities

• Provide Tier 1–2 support for remote maritime autonomy deployments, including troubleshooting issues with onboard systems (ROS, networking, system processes, payloads, etc.).
• Monitor live missions and logs, and respond to anomalous behavior during operations—occasionally during off-hours or weekends due to global mission schedules.
• Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions.
• Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues.
• Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels.
• Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments.
• Will Provide rotational support outside normal business hours.

Benefits

• 100% Employer paid Health, Dental and Vision Insurance for you and your families
• Life Insurance (Employer Paid)
• Ability to participate in the companies 401k program (Matching)
• Unlimited PTO policy with an enforced 2 week minimum
• Equity Package
• Work / Home Office Stipend
• Global Entry
• 16 Week Paid Parental Leave
• Monthly Health and Wellness Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level