Support Services Technician

The Sullivan University System • Lexington, KY

6d • $22 - $25 • Onsite

About The Position

Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees. Join us if you want: Internal Mobility The Opportunity to Make a Difference in the Lives of our Students Professional Training and Development Individual Coaching A Diverse and Positive Work Environment To Support Local Charities through the Sullivan Cares Program What Can We Offer YOU? 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years). A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance. 401K Competitive Salary 11 Paid Holidays Paid Vacation and Sick Time Employee Referral Bonus Employee Discounts at Local Restaurants and Venues Comprehensive Wellness Program We are currently looking for a full-time Support Services Technician at our Lexington location. The Support Services Technician provides support to the Sullivan University System campuses and business locations. This includes but is not limited to the desktop environment of the classrooms, public areas, staff, faculty and students of the entity. Some of the duties include configuring and managing the classroom computer configurations, network printing and coordinating support efforts with the centralized help desk. Hours for this position will be Monday-Friday 8 am-4:30 pm with a rotating Saturday and Sunday on-call schedule Responsibilities of the position include: Answers help desk calls as received and uses tracking software to track and manage help requests. Provides basic troubleshooting for user requests pertaining to systems and network management. Assists in hardware trouble shooting requests of student, faculty and staff computing equipment. Assists in configuration of classroom networks and hardware equipment when needed. Performs other duties as assigned. Requirements Associate Degree in Computer Science or related field preferred Two years related experience. An equivalent combination of education and work experience may be considered. Proficient knowledge of computer hardware and operating systems. Call Center or previous helpdesk experience preferred. Must possess excellent customer service, communication, organizational and interpersonal skills. Ability to work well and communicate with users at all levels and build productive and collaborative working relationships. Ability to maintain concentration and attention to detail while working for extended periods of time. Must be able to sit and/or stand for extended periods of time. Must be able to hear and speak well enough to communicate with students, faculty, and staff face to face and via the telephone. Must be able to maneuver about campus and business unit facilities. This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible. The Sullivan University System is an Equal Opportunity Employer. Salary Description $22-$25 per hour

Requirements

• Associate Degree in Computer Science or related field preferred
• Two years related experience. An equivalent combination of education and work experience may be considered.
• Proficient knowledge of computer hardware and operating systems.
• Must possess excellent customer service, communication, organizational and interpersonal skills.
• Ability to work well and communicate with users at all levels and build productive and collaborative working relationships.
• Ability to maintain concentration and attention to detail while working for extended periods of time.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to hear and speak well enough to communicate with students, faculty, and staff face to face and via the telephone.
• Must be able to maneuver about campus and business unit facilities.

Nice To Haves

• Call Center or previous helpdesk experience preferred.

Responsibilities

• Answers help desk calls as received and uses tracking software to track and manage help requests.
• Provides basic troubleshooting for user requests pertaining to systems and network management.
• Assists in hardware trouble shooting requests of student, faculty and staff computing equipment.
• Assists in configuration of classroom networks and hardware equipment when needed.
• Performs other duties as assigned.

Benefits

• 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years).
• A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
• 401K
• Competitive Salary
• 11 Paid Holidays
• Paid Vacation and Sick Time
• Employee Referral Bonus
• Employee Discounts at Local Restaurants and Venues
• Comprehensive Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree