Configuration Support Analyst – Support Services, Federal Services

Oracle•Orlando, FL

About The Position

The Configuration Support Analyst configures solution-related service requests and supports application maintenance for Federal Services clients within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Associate’s degree, bachelor’s degree, or relevant technical training preferred
Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Ability to obtain and maintain the required government security clearance
U.S. citizenship required in accordance with federal client contract
Position must be performed on U.S. soil.
Must be based in one of the following locations: Orlando, FL Kansas City, MO Nashville, TN

Nice To Haves

Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages

Responsibilities

Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes