Support Services Supervisor
About The Position
Join our team at WebCE as a Support Services Supervisor and lead a dynamic team to success! This position offers the flexibility of working from home two days per week and three in office days in the vibrant city of Dallas, TX (75251). This role is perfect for individuals with 3-5 years of supervisory experience in a call center environment. Embrace the opportunity to showcase your skills in call monitoring, people management, and forecasting with an award-winning department in an award-winning company. Join our team at WebCE as a Support Services Supervisor and take on a thrilling role where every day brings new challenges and opportunities for growth. You will play a pivotal role in providing support to call center representatives, resolving complex customer inquiries, and ensuring top-notch service levels. Your expertise in training, force management, and supervisory skills will shine as you lead, train, and evaluate employees to enhance their performance and work product. Embrace the fast-paced, results-focused culture of our organization as you create and manage staff schedules, provide regular feedback, and conduct continuous audits to drive continuous improvement. With a focus on excellence and integrity, you will have the chance to make a real impact on our team in Dallas, TX.
Requirements
- 3-5 years of supervisory experience in a call center environment
- skills in call monitoring, people management, and forecasting
- Critical thinking skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and related programs (Smartsheet)
- strong sense of urgency and task ownership
- excellent presentation and reporting skills
- ability to work with confidential information
- public speaking skills
- authorized to work in the U.S. for any employer without sponsorship
- prolonged periods of sitting at a desk and working on a computer and/or phone
- Occasionally, you may be asked to lift up to 10-15 pounds
Responsibilities
- providing support to call center representatives
- resolving complex customer inquiries
- ensuring top-notch service levels
- lead, train, and evaluate employees to enhance their performance and work product
- create and manage staff schedules
- provide regular feedback
- conduct continuous audits to drive continuous improvement
Benefits
- medical, dental, and vision insurance
- a 401(k) plan
- life insurance
- a health savings account
- a flexible spending account
- profit sharing
- a competitive salary
- paid time off
- a casual dress code every day
- a flexible work schedule
- 9 paid holidays (including 1 floating holiday)
- up to 16 paid days off in your first year
- free covered parking
- a tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
