Support Services Supervisor

State of Ohio • Toledo, OH

9d • Onsite

About The Position

Opportunities for Ohioans with Disabilities (OOD) is seeking a Support Services Supervisor to join our team. This role plays an important part in supporting OOD’s mission to help Ohioans with disabilities achieve quality employment, independence, and social security. As a Support Services Supervisor, you will oversee administrative and support functions that keep our offices running smoothly and ensure excellent service for the individuals we serve. In this position, you will supervise and guide Administrative Professional staff, providing training and resources to help them succeed. You’ll coordinate front desk and phone coverage, manage referrals, application processing, and appointment scheduling, and ensure accurate documentation in line with agency policies. Your responsibilities will also include overseeing state vehicle coordination, voter registration and records retention, as well as monitoring office supplies and facility needs. You will model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings and work closely with team supervisors to maintain efficient operations. This role requires strong knowledge of office management, supervision, and safety practices. You should be skilled in using Microsoft Office and other computer applications, and able to reason through complex situations, communicate effectively, and handle sensitive inquiries. Leadership, organizational skills, and the ability to foster positive relationships are key to success in this position. If you are looking for an impactful opportunity to lead a team and contribute to meaningful outcomes for Ohioans with disabilities, we encourage you to apply and become part of our mission-driven organization.

Requirements

• 4 years' experience in business or public administration
• completion of undergraduate core program in business administration; AND 2 years' experience in business management
• equivalent of education and/or experience per Minimum Class Qualifications noted above
• Strong knowledge of office management, supervision, and safety practices
• Skilled in using Microsoft Office and other computer applications
• Able to reason through complex situations, communicate effectively, and handle sensitive inquiries
• Leadership, organizational skills, and the ability to foster positive relationships

Responsibilities

• Oversee administrative and support functions
• Supervise and guide Administrative Professional staff
• Coordinate front desk and phone coverage
• Manage referrals, application processing, and appointment scheduling
• Ensure accurate documentation in line with agency policies
• Oversee state vehicle coordination, voter registration and records retention
• Monitor office supplies and facility needs
• Model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings
• Work closely with team supervisors to maintain efficient operations

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed