Support Services Supervisor

Labcorp • Burlington, NC

1d

About The Position

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team. This position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives". Work Schedule: This position will require a flexible schedule as hours will vary.

Requirements

• High school diploma or equivalent
• Valid drivers license
• 3 years of relevant experience; preferably in a clinical laboratory
• Strong computer skills and working knowledge of Microsoft Office
• Excellent communication skills; both written and verbal
• High level of attention to detail with strong organizational and prioritization skills
• Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
• Ability to handle the physical requirements of the position.

Nice To Haves

• Associates or higher is preferred
• Prior supervisory or leadership experience is preferred.
• Familiarity with laboratory operations as well as policies and procedures are preferred.

Responsibilities

• Supervise the day to day operations of the logistics team
• Manage the performance of all couriers using established performance metrics
• Implement and review courier routes and schedules to increase efficiencies
• Ensure department is properly staffed with the ability to cover all necessary routes
• Establish relationships with outside logistics vendors to obtain coverage when needed
• Generate and review daily/weekly reports and escalate any issues to leadership
• Ensure entire logistics staff is properly trained and any performance issues are addressed
• Meet regularly with direct reports to provide coaching and feedback for their development
• Address and resolve both internal and external client issues
• Maintain and monitor department spend to ensure proper budget allocation
• Manage and maintain branch vehicles according to Corporate Fleet standards
• Engage in continuous process and service level improvements
• Responsible for administering and managing policies and procedures
• Perform administrative and clerical duties as needed

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED