Support Services Specialist

CellNetix Pathology & Laboratories•Tukwila, WA

8d•$22 - $27•Onsite

About The Position

An unwavering pursuit of Excellence in Patient Care - Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. Position Summary: The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards. Position Schedule: M-F 7:30 AM to 4:00 PM

Requirements

Exhibit precise attention to detail
Adaptable & flexible
Time management skills and organization and the ability to multitask
Has exceptional verbal and written communication skills
Performs with a professional demeanor
Able to perform well under pressure with a large work volume
Knowledge of HIPAA regulations and PPE requirements
Minimum High school graduate
1+ years of relevant customer service experience, preferably in a healthcare setting
Walking
Sitting/Computer & telephone use
In-Office Attendance required
Able to lift up to 20 lbs.

Nice To Haves

Medical terminology, preferred
Prior clinical medical setting or laboratory experience preferred
Basic computer program & application skills

Responsibilities

Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests
Process medical records requests for pathology reports and other documentation
Intake and processing of fax and email communication
Data entry using LIS system
Tissue release requests to patients, funeral homes, legal entities or other 3rd parties
Notification of critical results to clinician offices
Create and print custom requisition forms for non-interfaced clients
Clerical duties including internal mail distribution
CRM data management including account and contact information as well as logging of each call
Duplicate patient profile management
Other duties as assigned

Benefits

CellNetix offers a comprehensive benefits plan.
Medical, Vision, Prescription company paid options.
Employee only HSA $29.86/per month or Employee only PPO $52.47/per month. Dependent plans also available.
Dental company paid options. Employee only $0.00/per month. Dependent plans also available.
401K company match up to 4%
Paid Time Off (PTO) 0-3 Years of Service: Accrue up to 15 days per year 4-7 Years of Service: Accrue up to 20 days per year 8-12 Years of Service: Accrue up to 25 days per year 13+ Years of Service: Accrue up to 30 days per year
Holiday Pay 6 paid holidays per year 4 floating holidays per year
Company paid Life and Disability insurance.
Fully subsidized ORCA public transportation card and free parking at most sites.
Company paid Norton LifeLock Identity Protection.