Support Services Specialist

ABB•Cary, NC

3d•Remote

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Coordinator In this role, you will have the opportunity to provide support services to businesses in various administrative areas. Each day, you will engage internal customers. You will also showcase your expertise by providing efficient support services. The work model for the role is: Remote This role is contributing to the Electrification Smart Power division in North America

Requirements

3+ years of customer service experience in an administrative office setting
1+ years of experience working with SAP and/or Salesforce
Excellent written and verbal communication skills
Ability to multitask and prioritize tasks effectively to ensure business goals are being met
Strong problem-solving and analytical skills
Candidates must already have a work authorization that would permit them to work for ABB in the US

Responsibilities

Providing services in various administrative areas to meet business needs
Oversee the delivery of services by external providers and ensure they meet service level agreements (SLAs) and report any shortcomings
Managing service cases in Salesforce and communicating with internal teams when there are any discrepancies in billable cases
Responsible for invoicing the sales orders

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Vacation is provided based on years of service for hourly and non-exempt positions.
Salaried exempt positions are provided vacation under a permissive time away policy.