Support Services Specialist

loanDepot • Plano, TX

2d

About The Position

Position Summary: Responsible for conducting day to day operations in assigned area(s) of focus in the mortgage loan servicing cycle related to Support Services engaged in Default Management.

Requirements

• Mortgage Servicing, 5 years minimum experience required.
• Administration and Servicing Loans in Default Support Services, 3 years minimum experience required.
• MSP/Black Knight experience required.
• Expert knowledge of investor and insurer experience related to FNMA, FHLMC, GNMA, VA, FHA and USDA guidelines.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Conducts Support Services operations to include, but not limited to, Foreclosure, Bankruptcy, document management, and auditing.
• Monitors Support Services matters with internal partners and vendors to complete referrals, document retrieval and/or execution, and file audits timely.
• Researches and responds to investor and regulatory audit requests.
• Conducts oversight of Outsource Asset Management vendors by using effective measurement of metrics.
• Maintains communication with all business units, most notably: Loss Mitigation, Default Services, General Counsel, attorneys, and vendors.
• Monitors changes in statutory, regulatory, investor and insurer guidelines and requirements.
• Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues.
• Reviews monthly, weekly, and daily exception reports to ensure accuracy of production.

Benefits

• Aggressive earning potential based on experience and ability.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees