Support Services Specialist- Hospital Dentistry

University of Iowa • Iowa City, IA

5h • $49,968 • Onsite

About The Position

The College of Dentistry is looking for a Support Services Specialist to join our Hospital Dentistry team. This role plays a vital part in ensuring smooth clinic operations. You will be supporting both patients and staff through effective communication and administrative support! If you want to contribute to a collaborative and patient-focused organization – apply today!
For a full job description, please send an e-mail to [email protected].

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience is required.
• Relevant experience in a health care environment, including the following skillsets:
• Experience scheduling for multiple providers in a healthcare environment
• Experience gathering and verifying insurance coverage
• Experience with electronic health records
• Experience working in Windows based networked database using multiple data tools
• Excellent verbal, written, and interpersonal communication skills.

Nice To Haves

• Experience with dental terminology
• Some knowledge of university policies, procedures, and regulations.
• Experience in a public health setting
• Experience utilizing active conflict management/resolution skills and de-escalation techniques.

Responsibilities

• Schedule and coordinate patient appointments using AxiUm and Epic systems.
• Manage provider calendars and daily clinic schedules.
• Verify insurance coverage and obtain pre-authorizations.
• Collect co-pays and assist with patient billing questions.
• Coordinate referrals and ensure necessary documentation is available.
• Communicate with patients, providers, and external offices.
• Train new staff, residents, and student employees on clinic protocols.
• Resolve scheduling conflicts and urgent care needs.
• Support clinic workflow and contribute to process improvements.
• Maintain accurate patient records and appointment data.

Benefits

• Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies.
• Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists.
• Grow professionally with advanced training, leadership development, and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level