Support Services Program Manager / Specialist

Cayuse Holdings

2d•$100,000 - $140,837•Remote

About The Position

The Support Services Program Manager/Specialist responsible for driving technical integration projects, providing expert consultation to client agencies, and supporting the strategic financial and technical direction for the client. This role requires a combination of leadership in systems integration, quality assurance, financial reporting assistance, and technology evaluation, ensuring seamless operations and alignment with federal and state guidelines. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Minimum of five (5) years’ experience with the OTS Enterprise Architecture environment.
Minimum of twenty (20) years’ experience with technologies used within the State of Louisiana systems.
Minimum of fifteen (15) years’ project management experience.
Experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies.
Experience with rate setting, cost allocation and invoicing.
Experience with determining and establishing line of service costs.
Experience with health and human services applications such as those used for the Medicaid, SNAP/TANF, Child Welfare, Child Support and Child Care Licensing programs.
Experience drafting Advanced Planning Documents, Advanced Planning Document Updates, Implementation Advanced Planning Documents and Cost Allocation Plans.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

Experience administering and managing large volume projects.
Experience managing task orders.
Should have at least six (6) years’ experience performing these duties in large scale Enterprise Architecture environments
Experience drafting Request for Proposals.
Experience with Java and .net development.
Subject matter expertise with the following EA components and technologies: Nutanix VxRail ESXi NSX SRM Windows Server RedHat Enterprise MS SQL Server 2014 Nagios NewRelic NewRelic Infrastructure NewRelic Browser Octopus Deploy Puppet Enterprise Splunk Veracode Decision Center, Decision Server Exstream Pentaho Case Foundation, Content Manager, Enterprise Records Foundation webMethods API Gateway Identity Manager for Consumers and Business Users, Identity Suite, Single Sign On InfoSphere

Responsibilities

Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment.
Provide quality assurance reviews as requested by management.
Provide assistance to management with budgeting and development and refinement of cost allocation for all EA lines of service.
Assist OTS customer agencies with development of federal and state financial reporting.
Provide subject matter expertise on applicable agency systems and technologies.
Assist OTS in the evaluation of new technologies.
Lead or assist OTS in the review of technical documentation.
Other duties as assigned.