Support Services Processor

Hastings Insurance Company•Hastings, MI

2d•Onsite

About The Position

Hastings Insurance is seeking a Support Services Processor to join our Support Services team. This entry-level role is responsible for processing, indexing, and distributing documents, as well as managing incoming and outgoing mail for the entire organization. You’ll play a central role in supporting daily business operations by ensuring documents are handled accurately and efficiently within our workflow and retention systems. This position is ideal for someone who enjoys hands-on, detail-oriented work and takes pride in staying organized and dependable.

Requirements

High school diploma or GED required.
Basic keyboarding skills with a minimum of 30 words per minute and strong accuracy.
Clear verbal and written communication skills.
Basic computer skills, including familiarity with Microsoft Office.
Strong attention to detail and ability to stay organized.
Dependability and a consistent work ethic.
Ability to manage repetitive tasks while maintaining accuracy and focus.

Responsibilities

Assign policy and submission numbers using internal systems, including Mainframe and PolicyCenter.
Research and verify policy information and business details as needed.
Prepare, sort, and organize documents for scanning and distribution.
Scan documents into workflow and retention systems with accuracy.
Index documents and apply keywords to support efficient retrieval.
Verify the quality and accuracy of document preparation, scanning, and indexing.
Sort and distribute incoming mail, including handling returned mail.
Prepare and process outgoing mail for agencies, employees, and policyholders.
Handle UPS and overnight shipments and coordinate special mailings.
Print and distribute collection letters and other required communications.
Support company-wide mailings, including employee recognition and special programs.
Maintain inventory of supplies, forms, and envelopes needed for daily operations.
Print envelopes, separator pages, and batch sheets as needed.
Provide backup support for additional functions such as reception, dock operations, or mail transport.
Participate in ongoing learning and development opportunities.