Support Services Processor

Onsite•Hastings, MI

2d•Onsite

About The Position

Support daily operations by keeping documents and mail moving without delay. Hastings Insurance is seeking a Support Services Processor to join our Support Services team. This entry-level role is responsible for processing, indexing, and distributing documents, as well as managing incoming and outgoing mail for the entire organization. You’ll play a central role in supporting daily business operations by ensuring documents are handled accurately and efficiently within our workflow and retention systems. This position is ideal for someone who enjoys hands-on, detail-oriented work and takes pride in staying organized and dependable. Schedule & Location: This is a full-time position working Monday through Friday, 7:30 a.m. to 4:00 p.m. This is an onsite role that will work daily at our Hastings, MI headquarters. Additional Role Highlights: Supports document workflow and retrieval across the entire company. Processes over 7,000 pieces of manual and electronic mail daily. Works closely with teams across all departments. Hands-on, fast-paced environment with a consistent daily routine. About Us: At Hastings Insurance, we are a trusted partner to our agents, policyholders, and the communities we serve. For more than 135 years, we have helped individuals, families, and businesses protect what matters most and rebuild after loss. We are proud to be rated A (Excellent) by A.M. Best Company, reflecting our financial strength and long-term stability. While our history is strong, our focus is forward. We invest in technology, strengthen partnerships with independent agents, and continuously refine our products to meet the evolving needs of today’s customers. Our strategy centers on responsible growth, expanding our reach while remaining agile, disciplined, and service-driven. Our people make that possible. Hastings employees thrive in a down-to-earth, collaborative environment that values initiative, accountability, and steady progress. We offer a competitive benefits package that includes a 401(k) with company matching contributions, generous vacation and sick leave, fully paid tuition and professional development reimbursement, and incentive compensation bonus opportunities. At Hastings, your work matters and your growth is supported. Our Commitment as an Employer: We believe diverse perspectives strengthen our organization and drive better outcomes. We are committed to building an inclusive workplace where every employee feels respected, supported, and empowered to contribute. We are proud to be an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic. We are also committed to providing an accessible and welcoming experience for all candidates. If you require accommodation during the application or interview process, please contact our Talent Acquisition team at 800-442-8277.

Requirements

High school diploma or GED required.
Basic keyboarding skills with a minimum of 30 words per minute and strong accuracy.
Clear verbal and written communication skills.
Basic computer skills, including familiarity with Microsoft Office.
Strong attention to detail and ability to stay organized.
Dependability and a consistent work ethic.
Ability to manage repetitive tasks while maintaining accuracy and focus.

Responsibilities

Assign policy and submission numbers using internal systems, including Mainframe and PolicyCenter.
Research and verify policy information and business details as needed.
Prepare, sort, and organize documents for scanning and distribution.
Scan documents into workflow and retention systems with accuracy.
Index documents and apply keywords to support efficient retrieval.
Verify the quality and accuracy of document preparation, scanning, and indexing.
Sort and distribute incoming mail, including handling returned mail.
Prepare and process outgoing mail for agencies, employees, and policyholders.
Handle UPS and overnight shipments and coordinate special mailings.
Print and distribute collection letters and other required communications.
Support company-wide mailings, including employee recognition and special programs.
Maintain inventory of supplies, forms, and envelopes needed for daily operations.
Print envelopes, separator pages, and batch sheets as needed.
Provide backup support for additional functions such as reception, dock operations, or mail transport.
Participate in ongoing learning and development opportunities.