Support Services Operator I - Univ. of Central Ark

Aramark•Conway, AR

10h

About The Position

The Support Services Operator is responsible for managing a variety of accounts receivable-based activity via email, telephone, and fax. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

High School Diploma or Equivalent.
2 + years of credit/collections experience (preferred but not required).
Must have demonstrated good performance; if in customer service, must have good quality scores.
Excellent customer service skills a must.
High level of organizational skills, integrity and accuracy.
Strong communication skills with excellent written and verbal communication.
Strong attention to detail, analytical and problem-solving skills.
Good interpersonal skills working with internal and external customers.

Responsibilities

Reconciles account status using invoicing and payment activity analysis.
Reconciles refund status using invoicing, payment, adjustment and receipt write off activity.
Review pending adjustment requests for accuracy and adherence to current policy standards.
Researches and reconciles misapplied payments.
Respond to invoice / statement requests
Assist Collections floor and Credit department as needed.
Assist with metric gathering as needed.
Special projects and other duties as assigned or requested.
Performs reconciliations for assigned accounts to maintain accuracy.
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
Communicates via email, letters and phone conversations with customers concerning account status.