Support Services Lead

MAPFRE • Webster, MA

1d • $22 - $24

About The Position

Are you ready to take the next step in your career and make a real impact in a fast‑paced, collaborative insurance operations environment? We’re looking for someone motivated, who thrives on problem‑solving, enjoys leading others, and is passionate about driving accuracy and operational excellence. Join us and play a key role in supporting and developing a dynamic team while helping shape the future of our Support Services Unit Summary Responsible to follow established procedures to review, verify and process incoming insurance-related documentation. Also, assists in supervising the staff members by coordinating and monitoring the timely and accurate completion of the department’s responsibilities.

Requirements

• Excellent oral and written communication skills.
• Excellent organizational and multitasking skills.
• Demonstrated ability to work effectively and efficiently in a fast-paced environment while leading a team of individuals.
• Proven analytical skills.
• Strong PC navigation skills. Microsoft Excel and Word skills required to create and maintain unit reports and templates.
• Ability to read color-coded and/or number-coded materials and documents is necessary.
• Associates Degree or Technical or specialized knowledge or equivalent, related experience.
• 1 - 3 years or High School equivalent plus 3 - 5 years.

Nice To Haves

• Completion of accounting, business, INS21 or INS22 and other insurance classes is desirable.

Responsibilities

• Assists the supervisor in monitoring the unit daily with employee interaction and report completion.
• Assists in administering MAPFRE Insurance’s personnel policies and procedures for the Support Services Unit. Assists in identifying, analyzing and implementing system and procedural changes, to improve the department’s effectiveness and to provide new services and functions.
• Trains and develops the unit and their assigned staff members.
• Performs routine quality control monitoring over the department’s functions, assuring that all responsibilities are performed within acceptable quality control standards.
• Keeping the Supervisor informed of existing and potential problem situations by communicating them as they occur.
• Maintaining current procedures, job descriptions and promotion criteria. Initiate changes to these items when necessary.
• Resolving technical problems.
• Interacts with the other departments within Insurance Operations as well as other Departments throughout MAPFRE Insurance, as necessary, to assure the effective operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees