Support Services Associate

Cinch Home Services

40d

About The Position

The ideal candidate will possess the necessary skills, drive, and ability to perform basic administrative and customer service duties to ensure an effective and efficient operational workflow. Performance of administrative duties, including but not limited to typing, telephone response, processing of incoming and outgoing mail, and maintaining statistical data.

Requirements

Strong oral and written communication skills
Strong customer service and organizational skills
Ability to perform in a fast paced environment
Multi-tasks on a daily basis - ability to manage and prioritize your work
Strong PC (Windows) and software application knowledge
Knowledge of Microsoft Office (Outlook, Word, Excel)
Data entry of 35+ WPM
Minimum of six (6) months in Customer Service and/or related field (Home Warranty or Insurance CS background is a plus)
High school or equivalent is required.

Nice To Haves

Home Warranty or Insurance CS background is a plus

Responsibilities

Receive, review, record, and respond to incoming email communications for service call initiation, status update, and/or follow-up.
Review of customer reimbursement invoices, complaints and other requests to determine how they should be handled or re-directed.
Review of claim credits invoices and supporting documentation for accuracy, validity, as well as verification of proof of payment
Receive and process incoming requests for service calls, tasks, voicemail, and electronic communications from customers, clients, and service providers.
Make outbound communications to the customer, client, and/or service provider informing them of claim status and/or offering assistance through the claim process to ensure exceptional customer care.
Review and data entry of incoming service reports or supporting documentation from vendors for claim resolution.
Claim/Invoice review and processing
Provide back-up to the Receptionist/Switchboard Operator
This requires a claim background or experience, good working knowledge of TIMX SCM/CLAIMS, Microsoft Excel, Word and Outlook.
Self-starter who is organized and detailed oriented, and has the ability to multitask.
Other duties and project work as assigned