Support Services Associate

Kentucky Department for Public Health•Paducah, KY

3d•$14 - $17•Onsite

About The Position

Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff. An entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Requirements

High School Diploma or GED
The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).
Receives ongoing trainings.
Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies.

Responsibilities

Route and direct the public to the right and correct information
Prepare routine letters, labels and other appropriate material
Maintain medical records and files
Collect and record fees obtained to ensure completeness and accuracy
Enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS)
Generate and issue Woman Infant and Children (WIC) vouchers
Request and review routine reports
Order inventory and office supplies
Gather information from patients and insurance
Use the Environmental Health Management Information System (EHMIS)
Provide certificates for services rendered in environmental
Generate and issue all permits and applications
Request and reviews relevant reports for completeness
Complete forms containing all pertinent information for processing