Support Services Assistant (11112)

State of Montana • Helena, MT

5d

About The Position

This position provides specialized technical support for the Social Security Administration (SSA) Disability program for Disability Determination Services (DDS). The primary responsibility is to coordinate scheduling of Consultative Examination (CE) appointments and specialized testing for disability applicants. Responsibilities include properly receipting medical records and invoices in paper and electronic correspondence into an electronic claims processing system; evaluating medical record and fee scheduling CE-related charges; and providing administrative assistance to Support Operations. Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Requirements

• Ability to provide effective and professional customer service.
• Ability to maintain a consistent work schedule and demonstrate good attendance.
• Ability to participate as part of a team and work well with others.
• Ability to make independent decisions and handle daily challenges effectively.
• High school diploma or equivalent.
• Three years of job-related work experience such as appointment scheduling, medical records, or related areas.

Nice To Haves

• Experience working with electronic records and medical terminology preferred.
• Other combinations of related education and experience may be evaluated on a case-by-case basis.

Responsibilities

• Coordinate scheduling of Consultative Examination (CE) appointments and specialized testing for disability applicants.
• Properly receipting medical records and invoices in paper and electronic correspondence into an electronic claims processing system
• Evaluating medical record and fee scheduling CE-related charges
• Providing administrative assistance to Support Operations.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees