Support Services Administrator

University of Dayton, Ohio • Dayton, OH

3d

About The Position

Join the University of Dayton, where your career becomes part of something greater. As our Support Services Administrator in Facilities Management & Planning, you'll play a vital role serving as the first point of contact for faculty/staff/students and guests, providing outstanding service in a warm and professional manner. Apply today! Responsible for screening guests and all incoming calls to the Facilities Management & Planning Department. Serves as a backup for the FM Call Center in receiving work order requests and assigning them to trades. Clerical responsibilities including filing, sorting of invoices, and maintaining data records in the FM work order system.

Requirements

• High School Diploma or GED
• Minimum of 3 years customer service experience
• Computer skills and experience (including Microsoft, Word, Excel, and Power Point)
• Must have experience dealing with difficult internal and external customers
• Must have excellent written communication skills
• Must have a valid driver’s license with less than six (6) points
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• A minimum of five years of successful customer service experience
• Must have excellent verbal communication skills
• Must have the ability to work well with a variety of groups
• Must have a friendly and positive attitude
• Must project a professional image
• Experience with Google applications: mail, calendar, docs, sheets, etc.
• Working knowledge of work order management system

Responsibilities

• Screening guests
• Answering incoming calls
• Backup for the FM Call Center in receiving work order requests and assigning them to trades
• Filing
• Sorting of invoices
• Maintaining data records in the FM work order system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED