Support Service Team Lead

Labcorp • Tucson, AZ

11d • Onsite

About The Position

Labcorp is seeking a Support Service Team Lead to join our team at 1011 North Craycroft Suite 201 in Tucson, AZ 85711 Work Schedule Monday - Friday 12:00pm - 8:30pm. overtime and rotating weekends may be required. At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Requirements

• High school diploma or equivalent
• Valid Driver's License and good driving record
• Be at least 21 years old
• Punctual with strong time management skills
• Strong attention to detail and organizational skills
• Customer service experience
• Ability to problem solve customer issues
• Able to lift up to 50 lbs.
• Flexibility to work overtime as needed
• Strong communication skills; both written and verbal
• Ability to work independently and in a team

Nice To Haves

• Current or Prior Labcorp experience
• 2 or more years of professional courier or route‑based delivery experience, ideally within a medical or laboratory company.
• 1 or more years of experience handling medical specimens or supporting hospital / laboratory operations
• 2 or more years of experience using handheld delivery‑management devices or route optimization tools, such as scanners, GPS‑based routing software, or dispatch applications
• 2 or more years of logistics managerial or supervisory or team leader experience

Responsibilities

• Assist logistics supervisor with day-to-day operations and special projects
• Coordinate and assign work to the logistics team to ensure proper coverage
• Ensure all drivers are prepared for their shifts with the necessary supplies
• Work with dispatcher to provide alternate routes when needed
• Research, troubleshoot and follow up on internal and external customer inquiries and issues
• Train new hires and provide on-going training and support to the team
• Generate and review daily/weekly reports and escalate any issues to leadership
• Update routes in the database and reconcile route logs on a consistent basis
• Ensure all equipment and handheld electronic devices are working properly
• Serve as back-up driver when needed and perform dispatch duties as required
• Perform administrative and clerical duties as needed

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees