Support Service Rep

Hays Medical Center•Hays, KS

10d•$15 - $21•Onsite

About The Position

Performs a variety of clerical duties involved in collecting balances due, recording and reviewing patient's accounts. Answers inquiries from patients and vendors regarding account charges, insurance payments and balances due. Review worklists and other reporting functions.

Requirements

High school diploma or equivalent is required.
Accuracy and attention to detail. Proactive approach to problem-solving and process improvement.
Strong verbal and written communication skills, good organizational skills, efficient in computer operations including Microsoft Word, Excel, and Teams.
Professional and courteous demeanor, excellent office and phone etiquette.

Nice To Haves

One year of working in healthcare office setting

Responsibilities

Reviews and corrects patient accounts; reconcile insurance and patient bill balances.
Sorts and enters patient and/or payor payments, charges, and other information to appropriate accounts; processes explanation of benefits (EOB) and remittance advices (R/A) by posting payment and contractual adjustment; and makes proper financial adjustments to accounts.
Runs and reviews daily reports and collection work lists when it pertains to credit balances, bad debt, estate, bankruptcies; contacts insurance companies on outstanding accounts; documents conversation and correspondence regarding accounts
Respond to vendor requests as it pertains to account balances, itemized statements, and insurance questions.
Performs tasks for patient accounts such as; answering telephones, updating demographics, taking payments, reconciling accounts.
Research and provide problem resolution for patients and insurance companies.
Prepare deposit for clinics and hospital as needed.
Occasional scanning as needed.
Process correspondence and follow up as needed.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume