Support Service Coordinator

FedEx•Memphis, TN

34d•Hybrid

About The Position

Maintains customer information within specified systems. Facilitates all necessary billing payments and financial processing functions. Create and/or update profile records and databases in specified systems, which includes maintenance of such records within these systems. Audits, researches and determines proper handling of duty rejects and duplicate billing. Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department. Completes standard forms in order to advise regulatory on payment and outstanding duty invoices. Create and update databases to include electronic uploading through EDI software Creates invoices and checks for customers. Create and update profile records, p/t in specified systems Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements) Researches and reviews all complex entries on billing transmission error report. Works with finance department on various billing and account reconciliation issues. Review various reports to avoid late entries and ensure timely billing Work directly with FXE on account specific issues Work closely with other internal staff, departments and customers directly to deliver high level of service to customers. Performs other duties as assigned Paid Training Provided

Requirements

HS Diploma or GED required.
3 years of business or customer service experience preferred.
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Interact with customers, internal staff/departments and management of all levels.
Excellent communiation skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented

Responsibilities

Maintains customer information within specified systems.
Facilitates all necessary billing payments and financial processing functions.
Create and/or update profile records and databases in specified systems, which includes maintenance of such records within these systems.
Audits, researches and determines proper handling of duty rejects and duplicate billing.
Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department.
Completes standard forms in order to advise regulatory on payment and outstanding duty invoices.
Create and update databases to include electronic uploading through EDI software
Creates invoices and checks for customers.
Create and update profile records, p/t in specified systems
Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements)
Researches and reviews all complex entries on billing transmission error report.
Works with finance department on various billing and account reconciliation issues.
Review various reports to avoid late entries and ensure timely billing
Work directly with FXE on account specific issues
Work closely with other internal staff, departments and customers directly to deliver high level of service to customers.
Performs other duties as assigned