Support Secretary Outpatient Rehabilitation – St. Elizabeth Boardman Hospital

Mercy Health • Youngstown, OH

3d • Onsite

About The Position

This secretary position will be an integral part of the rehab team at this outpatient orthopedic site.

Requirements

• High School Diploma/GED

Responsibilities

• Must be trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue management
• Ambassador to the rehab services department while maintaining outstanding rapport with referral sources and patients
• Manage all phone interactions & participate in appointment reminder calls in a professional manner
• Perform insurance/benefit verification for patients prior to start of therapy
• Collect co-pays from patients at time of therapy visit
• Participate in ordering of supplies as needed
• Maintain organized and professional work environment
• Assist the therapy staff members with calls, fax, copies, etc as needed
• Role Models a strong commitment to Patient/Customer Experience.
• Leads others to create the desired patient/customer experience.
• Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience.
• Measures and keeps visible to team members the achievement levels of patient experience.
• Trains employees on 5/10’ rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools.
• Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED