Support Secretary Outpatient Rehabilitation – St. Elizabeth Boardman Hospital
About The Position
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. SUMMARY OF JOB RESPONSIBILITIES: This secretary position will be an integral part of the rehab team at this outpatient orthopedic site. Essential Functions: Must be trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue management Ambassador to the rehab services department while maintaining outstanding rapport with referral sources and patients Manage all phone interactions & participate in appointment reminder calls in a professional manner Perform insurance/benefit verification for patients prior to start of therapy Collect co-pays from patients at time of therapy visit Participate in ordering of supplies as needed Maintain organized and professional work environment Assist the therapy staff members with calls, fax, copies, etc as needed Role Models a strong commitment to Patient/Customer Experience. Leads others to create the desired patient/customer experience. Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience. Measures and keeps visible to team members the achievement levels of patient experience. Trains employees on 5/10’ rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools. Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action.
Requirements
- High School Diploma/GED
Responsibilities
- Trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue management
- Ambassador to the rehab services department while maintaining outstanding rapport with referral sources and patients
- Manage all phone interactions & participate in appointment reminder calls in a professional manner
- Perform insurance/benefit verification for patients prior to start of therapy
- Collect co-pays from patients at time of therapy visit
- Participate in ordering of supplies as needed
- Maintain organized and professional work environment
- Assist the therapy staff members with calls, fax, copies, etc as needed
- Role Models a strong commitment to Patient/Customer Experience
- Leads others to create the desired patient/customer experience
- Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience
- Measures and keeps visible to team members the achievement levels of patient experience
- Trains employees on 5/10’ rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools
- Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action
Benefits
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
- Benefits may vary based on the market and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
