Support Professional, Student Life & Leadership - Office Manager

Grand Rapids Community College • Grand Rapids, MI

60d • $20

About The Position

The Support Professional provides direct administrative support to the Director of Student Life & Leadership and supports numerous budgetary, activity, and communication needs. The office serves the college and students in several ways, including front desk services/sales (RaiderCards, bus passes, movie tickets, etc.), coordinating all major student events and student clubs/organizations on campus, oversight of the food pantry and dining services, and enforcement of the Student Code of Conduct and Behavioral Intervention Team. The Support Professional holds key responsibilities in oversight of our financial records and daily club/organization management.

Requirements

• Associate's degree or comparable combination of relevant education and experience
• Three (3) years of experience in a customer service role or office environment required
• Ability to perform functions of the job efficiently and cheerfully in stressful situations
• Excellent organizational and problem solving skills
• Excellent written, verbal and interpersonal communication skills
• Ability to provide high level customer service
• Possess the personality and enthusiasm to work with students, college staff and general public
• Proficient in software applications including PeopleSoft, Microsoft Office (MS Word, Excel, Publisher, Power Point).
• Ability to take initiative, to follow through, and effectively manage multiple projects in a timely manner
• Ability to work effectively with diverse groups and individuals
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.
• Ability to lift a maximum of 30 pounds
• Ability to sit for prolonged periods of time
• Ability to constantly engage students at different stations throughout the Student Services area for long periods of time
• Ability to handle confidential material judiciously
• Project a professional image including punctuality and good attendance record
• Exhibit a working knowledge of College departments and services available for students, staff, faculty and the community

Nice To Haves

• Experience in higher education preferred

Responsibilities

• Overall budget projection and monitoring, and account reconciliation for numerous Student Life & Leadership and student organizations, including the department budget and the food pantry budget.
• Provide direct support to the Director of Student Life & Leadership through regular update meetings, processing navigate referrals, assisting with email inbox, phone calls, and scheduling student meetings
• Maintain accurate and up-to-date financial records and prepare financial documentation for end-of-year and auditing purposes
• Responsible for Student Life cash management, which includes weekly sales deposits, cash outs, point of sale reconciliations
• Manage ordering for Student Life and Student Food Pantry. Serves as back up to the Basic Needs Coordinator for inventory and promotion of Food and Snack Pantry Resource.
• Responsible for daily administration of the Center for Student Life & Leadership including, but not limited to:
• Purchasing approval for any and all event, supplies, and food ordering
• Coordinate and request through banquet and conference services all space request and space set-up needs
• Responsible for processing all student organization and student involvement forms. Examples are event registration forms, permission to raise funds, popcorn machine rental, RaiderCard readers, cash box requests, amplified sound requests, and travel and van rental request forms.
• Verify that approved events are in RaiderConnect
• Communicate timelines in a clear and kind way to students and departments
• Provide support to the Campus Activities Board's event planning:
• Keep up to date with annual budget and follow all GRCC purchasing and contract procedures
• Support select CAB events through attendance and representing the Student Life Office
• Support the campus student events calendar, and provide updates as needed to various campus departments
• Support the PTK advisor and GRCC/PTK MOU by processing membership payments and sharing processed memberships with the GRCC Registrar's Office.
• Support the development and production of the GRCC Campus Life Newsletter
• Serve on the Behavioral Intervention Team (BIT) as the team's secretary and support the BIT case-managers in keeping records up to date, prompt follow ups in the case management software system, and closing reports.
• Responsible for processing BIT & student conduct background checks upon request, scheduling BIT & student conduct appointments, and assisting with conduct related paperwork as needed
• Assist with Student Life counter services including duties related to opening and closing the office
• Manage office communications; serve as web editor for the Student Life & Leadership office, email templates for student response, tabling, bulletin boards and digital signage related to Student Life & Conduct services at large and/or Student Life sponsored events.
• Maintain and organize Student Life & Leadership Google Drive and Shared Drive. Update access permissions as necessary for personnel changes.
• Provide back up support to Service and Technology Coordinator for front desk management and supervision
• Provide general support to all Student Life office functions and events
• Present a positive and professional image, utilizing the GRCC Service Excellence guidelines, to the students, visitors, department and college
• Participate as a member or leader on teams or committees as requested or as mutually agreed upon
• Assist in event coordination support
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including a state retirement plan.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees