Support Professional, Nursing Programs (Part-time)

Grand Rapids Community College • Grand Rapids, MI

2d • $18

About The Position

The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students. Requisition ID: 1002 Position Number: 00001863 Employee Group: APSS Bargaining Agreement Schedule : 18 hours/40 weeks Compensation : Level C; $17.94 per hour Benefits: Part-time Reports to : Director of Nursing Programs Posting Opens: 12/19/025 Posting Closes: Open until filled ESSENTIAL FUNCTIONS Receive student visitors, answer phones, and screen calls. Address students questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed. Enter and file student data and follow up correspondence. Maintain accurate records, files, and office activities with strict standards of confidentiality. Route incoming mail and assist with printing orders for the Nursing Department. Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed. Assist with maintaining accurate content on the department website. Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc. Assist the Nursing Department in planning and coordinating department and student related events. Schedule meetings and prepare meeting materials as requested. Record, distribute and maintain accurate meeting minutes with all related documents. Maintain documents for accreditation and licensing reports. Conduct student and graduate surveys as needed for accreditation and compile survey data for review. Provide support for administrative and instructional staff as appropriate. Actively engage in activities that promote professional development goals and needs. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. Performs other related duties as assigned.

Requirements

• Associates Degree required or comparable combination of relevant education and experience.
• One (1) year of experience in a customer service position required
• Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents.
• Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software
• Excellent verbal and written communication skills
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations.
• Project a professional image including punctuality, positive attitude, and a consistent attendance record.
• Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions.
• This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work.
• Ability to lift and move up to 25 pounds.
• Ability to sit/rise repeatedly
• Ability to perform daily routine and unexpected duties with minimal supervision.
• Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision.
• Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.
• GRCC will comply with any mandated health and safety requirements.

Nice To Haves

• Knowledge of Nursing Licensure in Michigan preferred
• Familiarity with Nursing Accreditation or similar preferred
• A skills assessment may be required.

Responsibilities

• Receive student visitors, answer phones, and screen calls.
• Address students questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed.
• Enter and file student data and follow up correspondence.
• Maintain accurate records, files, and office activities with strict standards of confidentiality.
• Route incoming mail and assist with printing orders for the Nursing Department.
• Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed.
• Assist with maintaining accurate content on the department website.
• Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc.
• Assist the Nursing Department in planning and coordinating department and student related events.
• Schedule meetings and prepare meeting materials as requested.
• Record, distribute and maintain accurate meeting minutes with all related documents.
• Maintain documents for accreditation and licensing reports.
• Conduct student and graduate surveys as needed for accreditation and compile survey data for review.
• Provide support for administrative and instructional staff as appropriate.
• Actively engage in activities that promote professional development goals and needs.
• Regular attendance during normal scheduled hours is required.
• Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

Benefits

• Enjoy substantial vacation time
• Access resources for physical and mental wellbeing, and an onsite gym membership
• Career development and educational opportunities
• Secure your future with our retirement options , including a state retirement plan

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees