Professional Programs Support Specialist

Embry-Riddle Aeronautical University • Daytona Beach, FL

1d • $21 • Onsite

About The Position

The Embry-Riddle Department of Professional Programs (ProEd), on the Daytona Beach Campus, is seeking a full-time Support Specialist (SS). This position is in person and based on the Daytona Beach Campus in Florida. ProEd offers continuing education courses, developed and designed for professionals, via a mix of modalities including face-to-face courses, on-line asynchronous offerings, and virtual sessions. The SS will be responsible for performing most of the non-credit course programming and system maintenance needs within the department. The SS will also participate in the general administrative operations within ProEd. The SS will be involved in marketing efforts and will need to be proficient in understanding ProEd's various courses, workshops and professional education offerings. The SS will be a vital part of the Professional Education team and will attend department and client meetings, and provide research and insight into information technology and system issues. The SS will maintain and update the ProEd website and make changes as needed within the registration and learning management systems (Enrole and Canvas). The individual will be responsible to build and nurture relationships with attendees, vendors, business partners, and internal departments within ERAU. The role will be responsible to assist with recruitment efforts and will need to be creative with the development of marketing strategies and implementation. The role is well suited to an individual with an outgoing, creative, and problem-solver mindset with multi-tasking capabilities.

Requirements

• Formal diploma/certificate/degree program of 6-18 months after high school in Business, Marketing or Hospitality
• Excellent customer service skills
• Works well in a team setting
• Ability to learn multiple data entry and software systems
• General administrative experience

Nice To Haves

• Experience working in a higher education environment
• HTML experience
• Experience with Enrole, Canvas or other similar software programs
• Experience in program development and execution
• Ability to drive large vehicles/passenger vans

Responsibilities

• Performing most of the non-credit course programming and system maintenance needs within the department.
• Participating in the general administrative operations within ProEd.
• Involved in marketing efforts and will need to be proficient in understanding ProEd's various courses, workshops and professional education offerings.
• Attend department and client meetings, and provide research and insight into information technology and system issues.
• Maintain and update the ProEd website and make changes as needed within the registration and learning management systems (Enrole and Canvas).
• Build and nurture relationships with attendees, vendors, business partners, and internal departments within ERAU.
• Assist with recruitment efforts and will need to be creative with the development of marketing strategies and implementation.

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed