Support Operations Trainer

DoorDash USA•Tempe, AZ

3d•Hybrid

About The Position

We’re looking for a Support Operations Trainer to deliver and support high-quality training for Doordash employees. The Training Team is a passionate organization that provides best-in-class new hire and upskill training across Merchant Support. Our team enables support agents to feel confident in the solutions they provide to customers through structured onboarding, continued education, and performance-focused learning experiences. Trainers play a critical role in shaping the first impression and long-term success of our teammates. We’re looking for an engaging and motivated Trainer who is passionate about developing people and delivering impactful learning experiences. In this role, you will facilitate new hire training and support continued education across one or more lines of business while maintaining a strong focus on learner engagement, knowledge retention, and performance readiness. This role requires strong facilitation skills, adaptability, and a collaborative mindset. You will report into the Training Operations Supervisor on our Merchant Experience Operations Training Team and work closely with Senior Trainers, peers, and cross-functional partners. At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Tempe, Arizona and you must live within a commutable distance to the site.

Requirements

You are passionate about helping others learn, grow, and succeed
You are comfortable facilitating in front of groups and engaging diverse learners in both in-person and virtual environments
You can effectively manage live classroom sessions, virtual instructor-led training, and hybrid learning formats
You demonstrate the ability to maintain learner engagement through interactive techniques, clear communication, and adaptability to different learning styles
You can manage multiple tasks and competing priorities while maintaining strong attention to detail and training quality
You are able to meet tight deadlines and adjust quickly to changing schedules, class sizes, or business needs
You adapt well to change and remain flexible in fast-paced, evolving environments
You are eager to learn new processes, tools, and content while actively incorporating feedback from peers and leaders
You demonstrate strong verbal and written communication skills across live facilitation, written materials, and digital platforms
You are comfortable using virtual training tools (e.g., video conferencing platforms, LMS tools, chat, breakout rooms, and digital collaboration features)
You are a team player who values collaboration, continuous improvement, and knowledge sharing
You are comfortable facilitating in-person, virtual, and hybrid training sessions with consistent learner engagement
You are able to meet tight deadlines and adapt quickly to shifting priorities, schedules, or business needs
You are comfortable using virtual facilitation tools such as video conferencing platforms, chat, breakout rooms, and digital collaboration tools
You can translate complex processes into clear, learner-friendly explanations through both verbal and written communication

Responsibilities

Facilitate new hire and refresher training using existing curricula and Learning Management Systems
Support Senior Trainers in delivering consistent, engaging, and effective learning experiences
Serve as a welcoming and knowledgeable representative of Merchant Experience Operations (MXO) for new hires
Reinforce policies, procedures, and tools to ensure learners are prepared for production readiness
Assist in identifying knowledge gaps and escalating opportunities for training improvements
Learn and facilitate training across one or more Merchant Lines of Business
Support On-the-Job Training (OJT) by providing real-time guidance, coaching, and clarification
Use strong communication skills to engage learners in live, recorded, and virtual environments
Continuously build expertise in DoorDash processes, tools, and resources
Collaborate with peers, Senior Trainers, and Instructional Designers to support training initiatives
Support the evaluation of training effectiveness by monitoring learner performance, engagement, and feedback
Act as an enablement partner for operations teams by supporting scalable and consistent training delivery
Support cross-skilling initiatives to help teams flex across lines of business during demand spikes or special projects (if not already included
Contribute feedback and written input to support instructional designers in simplifying and improving training content