Support Manager- Tram Admin

Goldbelt•Juneau, AK

16d•$28•Onsite

About The Position

Overview As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. Summary Under direction of Goldbelt Tram Director of Sales & Services, acts as “Manager On Duty” when the General Manager, and Director of Sales & Services are not on the premises. Assists departmental Managers in the delivery of services while providing the best possible customer service atmosphere and maximized operational efficiencies. Guides new employees through their first hours at the Tramway, completing paperwork, making introductions, reviewing procedures, covering basic HR issues and scheduling their pending orientation. Works on Marketing and Advertisement with Departmental Managers. We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Requirements

Ability to immediately identify operational and service problems and initiate resolutions, and handle all complaints quickly, efficiently and in the guests’ best interests; to plan and organize effectively.
Ability to supervise and motivate staff in all departments; to lead by example; to handle disciplinary and stressful situations in an effective manner;
Ability to work long, flexible hours, the night shift, and possibly a six-day workweek.
Must be proficient in understanding point of sales systems, computers and standard office equipment.
Ability to meet time and attendance requirements.
Ability to work all different shifts including days, evenings, holidays and weekends.
Ability to handle stress under pressure.
Ability to provide quality customer service.
Able to communicate verbally and understand and follow written and verbal instruction.
Skill in establishing and maintaining cooperative working relationships with other employees.
Ability to work directly with the public, providing information and assistance on a daily basis.
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
Some knowledge of basic cleaning principles, equipment and products.
Detail oriented.
High school diploma or the equivalent AND four years of tourism/business related management experience.

Nice To Haves

CPR or first aid certification is desirable.
Excellent customer service/guest relations, communications and interpersonal skills.

Responsibilities

Solve problems that may occur.
“Manager On Duty” MOD will oversee support supervisor to make sure that there is suitable coverage when all other Managers are gone after 5:00 PM; checking in with all departments, helping where needed, dealing with customer service issues, responding to guest emergencies, counseling employees when necessary, striving to meet the Tram’s objectives of top-quality service, professional interactions at all points of contact, efficient use of Tram resources and procedural reinforcement that result in profitability.
Assists operations in all departments; may be called upon to sell tickets, load tramcars, seat guests in restaurant, expedite meals, help with special event preparation, help sales in Retail, help balance deposits, deliver change, give directions, make deliveries, pickup orders from local wholesalers, assist with departmental inventories, and helps with the movement of goods between the Mountain House and the Harbor Station.
Helps maintain consistent signage and information throughout facilities, maintains employee and public bulletin boards, looks for safety concerns and offers quick correction or brings the concern to the Director of Sales & Services, attends weekly safety meetings and assists with follow-through on identified action items.
Reviews employee applications, looking for individuals whose work ethic, experience, attitude and references indicate the ability to sustain a successful employee-employer relationship.
May vet applicants for specific assignments by checking references and conducting initial interviews; always tries to have a few in the “back pocket.”
Has an understanding of Shareholder hire and helps various departments increase the number of Shareholders, Shareholder descendants and other Alaska Natives working at the Tramway.
Guides new hires through their initial paperwork, timekeeping procedures, meal break options, brief on EEO and Sexual Harassment policy, appearance, customer service and emergency fire & medical response duties.

Benefits

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan.
The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment.
However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.
Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.

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