Admin Support

Coast Professional•Perry, NY

1d•$16•Onsite

About The Position

The Administrative Support position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in prescribed or slightly varied sequence, such as coding and filing documents, in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g. photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task. This is a highly supervised position.

Requirements

High school diploma or GED required
Working knowledge of modern office procedures, methods, and computer equipment
Excellent communication skills
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts to maintain and continuously strive to improve the level of overall service being provided.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, according to the client’s requirements, state licensing and background check procedure.
U.S. citizenship and security clearance granting access to classified information.

Nice To Haves

Collection experience preferred

Responsibilities

Prepare and submit wage garnishment documents and gather legal documentation
Confirm payment arrangements
Notify debtors of payments returned due to insufficient funds
Prepare consolidation or legal referral documents
Review accounts and schedule contact dates for follow-up calls
Prepare or update monthly and weekly reports for submission to management
Additional duties as assigned based on business need
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.
Secure your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.
Follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
Report any security violation immediately to management.