Support Lead

Five Below•Roanoke, VA

1d•Onsite

About The Position

At Five Below, the Support Lead role is integral to fostering an engaging customer experience and supporting store operations. The company emphasizes a culture where associates are encouraged to 'Let Go & Have Fun' and embrace 'The Five Below Way,' which includes values and behaviors that inspire big ideas, energy, and passion. This position involves ensuring excellent customer service, assisting with daily store activities, and contributing to a positive workplace environment. The Support Lead is expected to embody the company's purpose of providing an amazing experience with unlimited possibilities at low prices, and to help oversee daily store activities, manage opening/closing procedures, and support associate training.

Requirements

High School Graduate or equivalent
Minimum 1 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.