Support Lead

Five Below•Roanoke, VA

21h•Onsite

About The Position

At Five Below, the Support Lead role is integral to upholding the company's purpose of providing an amazing experience where customers can "Let Go & Have Fun" with unlimited possibilities at low prices. The company culture, known as The Five Below Way, emphasizes values and behaviors that inspire associates. This position is responsible for ensuring excellent customer service, overseeing daily store activities, and supporting the overall operations of the store. The Support Lead plays a key role in training new and existing associates, managing stock, driving sales, and maintaining the store environment, often acting as Manager on Duty.

Requirements

High School Graduate or equivalent
Minimum 1 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.