Support Lead
Chameleon Integrated Services•Bethesda, MD
About The Position
The Support Lead position requires a minimum of 5 years of experience in troubleshooting complex IT Projects and the ability to interact with forward-facing customers/application users. Key aspects of the role include handling escalations across multiple systems, performing root cause analysis, direct interaction with end users and stakeholders, and coordination with development or application teams. The company is an equal opportunity employer.
Requirements
- Minimum of 5 years of experience troubleshooting complex IT Projects
- Demonstrate the ability to interact with forward-facing customers/application users
Responsibilities
- Escalation handling across multiple systems
- Root cause analysis (not just resolution)
- Direct interaction with end users and stakeholders
- Coordination with development or application teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
