Support Lead Sr. Payroll Specialist

DHL (Deutsche Post)•Westerville, OH

56d

About The Position

DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. Our team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL. We run the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services. Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region. Job Purpose: The Sr. Payroll Support Specialist performs standard tasks to support and lead administrative functions within the payroll department. Assists with answering telephones, scanning, working a queue in the ticketing tool, answers escalations, and assigns tickets for tasks requiring more research to the appropriate team member. Assists the payroll support team with compliance responding to garnishment & child support orders, as well as, responding to verifications of income and employment working with a third party vendor to completion. Performs additional tasks and projects based on department need. Creates and maintains metrics related to ticketing tool and phone call tracking.

Requirements

High School Degree or equivalent
1+ years of payroll experience, including expertise in a multi-state payroll environment
2-3 years of experience in support/administrative/call center environment
Experience with metrics tracking
Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
Ability to gather, analyze and interpret information for completeness and accuracy
Communication skills (oral & written); ability to effectively interact with others at all levels
Excel skills

Nice To Haves

Bilingual (Spanish speaking), preferred, but not required

Responsibilities

Leads Payroll Support team
Assigns tasks to members of team as appropriate
Aligns metrics to meet department goals
Collaborates on special projects as needed or requested by management
Leverages subject matter expertise to support customer inquiries while providing education on tools, process and policy, and source documentation
Provides recommendations for process improvements and possible solutions to meet business needs
Updates and creates SOP's related to payroll support area as needed
Handles escalated phone calls and tickets when appropriate
Develops and maintains strong working relationships with peers and managers across HR and Payroll Operations function and other lines of business
Responds to phone and email inquiries providing policy advice and instruction