Sr Payroll Specialist

Deutsche Post DHL Group • Westerville, OH

4d

About The Position

About DHL DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. Our team supports our group in all financial activities, e.g. regarding accounts payable and receivable, general ledger and corporate treasury. These include asset accounting, intercompany alignment, active collecting, customs invoicing, profit and loss accounting and payment factory for DHL. We run the payroll for more than 350.000 employees within DHL working in 28 countries across the globe. They also offer time & attendance management, employee data administration and reporting, travel & expense processing and other services. Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our AMERICAS region.. Job Purpose: The Sr. Payroll Support Specialist performs standard tasks to support and lead administrative functions within the payroll department. Assists with answering telephones, scanning, working a queue in the ticketing tool, answers escalations, and assigns tickets for tasks requiring more research to the appropriate team member. Assists the payroll support team with compliance responding to garnishment & child support orders, as well as, responding to verifications of income and employment working with a third party vendor to completion. Performs additional tasks and projects based on department need. Creates and maintains metrics related to ticketing tool and phone call tracking. In this this role, you will perform standard tasks to establish and maintain payroll records, including computing wage and overtime payments, calculating and recording payroll deductions, and processing requests for off-cycle payments.Additional responsibilities and qualifications include: • Inputs data to computerized payroll systems to prepare weekly and biweekly payroll, including updating and adjusting employee master file records upon notice of changes to deductions or status. • Completes standard payroll processing activities, such as:computes wage and overtime payments, calculates and records payroll deductions, and processes requests for off-cycle payments. • Answers routine questions (via email and phone) from employees and management regarding payroll matters. • Performs standard administrative tasks, including answering phones, preparing reports, maintaining records, and tracking information using case management tool. • Audits and processes payroll information submitted by Business Partners for accuracy, policy compliance and completeness. • Creates manual checks and tracks paycheck shipments. • Maintains confidentiality of employee and company data.

Requirements

• High School Degree or equivalent
• 1+ years of payroll experience, including expertise in a multi-state payroll environment
• 2-3 years of experience in support/administrative/call center environment
• Experience with metrics tracking
• Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
• Ability to gather, analyze and interpret information for completeness and accuracy
• Communication skills (oral & written); ability to effectively interact with others at all levels
• 5-7+ years of experience in payroll, multi-state payroll processing preferred
• Working knowledge ofpayroll practices, including local, state, and federal policies and regulations
• Functional knowledge of automated large scale payroll application like ADP ProBusiness.

Nice To Haves

• Bilingual (Spanish speaking), preferred, but not required
• Bi-Lingual in Spanish preferred

Responsibilities

• Leads Payroll Support team
• Assigns tasks to members of team as appropriate
• Aligns metrics to meet department goals
• Collaborates on special projects as needed or requested by management
• Leverages subject matter expertise to support customer inquiries while providing education on tools, process and policy, and source documentation
• Provides recommendations for process improvements and possible solutions to meet business needs
• Updates and creates SOP's related to payroll support area as needed
• Handles escalated phone calls and tickets when appropriate
• Develops and maintains strong working relationships with peers and managers across HR and Payroll Operations function and other lines of business
• Responds to phone and email inquiries providing policy advice and instruction

Benefits

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits
• excellent affordable insurance benefits (including health, dental, vision and life)
• 401K plan
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED