Support Lead II - Communications (IAM)
About The Position
To shape product and end-user experiences by creating useful, meaningful technical text and documents that help users complete required tasks and utilize Identity and Access Management resources. Set the vision for Identity and Access Management content and drive cohesive product narratives across multiple platforms and touch points for both Member and Workforce channels. Manage technical documentation, including user experience workflows, user guides, and other technical documentation, while maintaining deadlines and ensuring timely deliverables. Serve as lead technical writer on large complex technical projects. Work independently and as part of larger Agile teams. Determine and recommend messaging solutions that support the user experience and meet brand, tone, and voice guidelines.
Requirements
- Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
- Shape product and end-user experiences by creating useful, meaningful technical text and documents
- Set the vision for Identity and Access Management content
- Drive cohesive product narratives across multiple platforms and touch points for both Member and Workforce channels
- Manage technical documentation, including user experience workflows, user guides, and other technical documentation
- Serve as lead technical writer on large complex technical projects
- Work independently and as part of larger Agile teams
- Determine and recommend messaging solutions that support the user experience and meet brand, tone, and voice guidelines
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
